If you cancel before approval
You may cancel a paid application while it is still under review. We refund the full fee for that application. No SPSN or public page is created.
If we reject the application
A rejected application normally receives a full refund. We may refuse a refund if fraud has been proven or the law allows us to do so.
If you withdraw after issue
You may withdraw an active SPSN. We provide a full refund if you request withdrawal within 30 calendar days after the SPSN was issued.
After 30 days, the fee is not refundable unless the law requires it or a serious problem with the SPSN service is not fixed within a reasonable time.
If the publication needs a new SPSN
A changed publication that needs a new SPSN requires a new application at the current price. Any refund for the earlier SPSN is handled separately and cannot be transferred to the new application.
How we record a refund
We refund only the affected SPSN in an order. A credit note and refund record are linked to the original order and invoice; we do not rewrite the original invoice. Your bank or payment provider may need additional time to return the money.