Information we collect
We collect the details needed for your account, application and payment. This includes contact details, publication information, uploaded images, messages, support requests and actions taken on an application.
Payment providers handle your card details; we do not store your complete card number in the SPSN system. We may also record transaction, technical and security information.
On the production website, Google Analytics may collect information about your device, browser, approximate location and use of the site.
Why we use this information
We use it to run accounts, process applications and payments, review and issue SPSNs, provide public lookup and send important messages.
We also use information to prevent misuse and fraud, meet legal and accounting duties, and keep the service secure and reliable. We do not send marketing messages without the consent required by law.
Information shown on the public SPSN page
After approval, the publication details in your application become public. Search engines, libraries, catalogues and other services may copy, index or share them. Your account contact details, payment information, private evidence and review messages are not shown on the public page.
Companies that help us provide the service
We use providers for hosting, email, support, payments, security and technical operations. They receive only the information reasonably needed for their work and handle it under their own legal obligations. We identify a provider where appropriate when you use its service.
How long we keep information
We keep information for as long as it is needed to run the service, protect the registry, record transactions, handle disputes, prevent fraud and meet legal duties.
What happens when you delete your account
Issued SPSNs are kept as withdrawn records. We also keep or remove identifying details from historical records, messages and transactions where appropriate. This protects the registry and preserves information we must keep. A deleted account can no longer sign in or recover access.
Privacy questions and requests
Use Support to ask about your personal information, correct account details or make a privacy request. We may need to confirm your identity or authority. We cannot erase information that must be kept for legal, accounting, fraud-prevention or registry purposes.
Where the service operates
The service is operated from the United Arab Emirates and follows applicable UAE law. Service providers may process information in other countries when this is needed to run the service, subject to appropriate legal and contractual safeguards.